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Noticeboard

E-CONSULT HAS NOW GONE LIVE.

Please see BEAT THE QUEUE link below noticeboard to start your E-Consultation from home.

For more information please contact the surgery.  

BEST SURGERIES IN EAST SURREY - SURREY MIRROR

We are proud to announce we have been rated one of the best surgeries in East Surrey.

Please find link below for Surrey Mirror article.

http://m.surreymirror.co.uk/the-top-and-bottom-gp-surgeries-in-east-surrey-revealed/story-30433648-detail/story.html

Care Quality Commission - CQC

We are extremely proud  of our team following the inspection in October. The CQC reported that we were good in all areas. We are especially grateful to our patient group who were in attendance on the day. The full report can be downloaded from the link on the home page of this website.

Training Practice

Smallfield Surgery is a training practice.

We currently have a new medical student that has joined us for 8 weeks. Danny Dwyer

GP Registrar - Mariam Nabunya and a Physician Associate  - Sarah Mee

They will all have there own clinics and be seeing patients.

Ordering Prescriptions On-Line

If you have previously notified us of a pharmacy for your prescriptions you DO NOT need to fill in the pharmacy again with each request. This will help speed up the process for our receptionists. Thank you

Mjog Text messaging Service

We now offer a text messaging service. This means that if we have your mobile phone number you will receive confirmation of any appointment booked at the surgery. You will then receive a reminder prior to the appointment. We may also contact you in this way to invite you to come in for an appointment e.g for a flu vaccination or a health check. If you do not to be contacted in this way then please let reception know.

All telephone calls will now be recorded. This is for training purposes only

With effect from 31st March you now have access to part of your Medical Records. You will need to complete our most up to date on-line application form. For more information about this service please ask at Reception.

Saturday Opening

The surgery is open every Saturday from 09.00 until 12.00  for GP Appointments. Some of these can be pre-booked with the remainder being available on the day for something which cannot wait until monday.  Nursing appointments are available on alternate Saturdays and can be pre-booked. Please call for an appointment. 

Supporting people with memory problems 

Every week there is a community meeting (The Forget-Me-Not club) in The Centenary Hall. If you care for someone who has memory problems we would be pleased to see you. Please let reception know if you are interested. We also need helpers/volunteers. 

 

 Friends & Family Feedback

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 10 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

Smallfield surgery would love you to provide feedback on how we perform.

Please click on the LINK below to provide your feedback electronically via the NHS Choices website.

http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

  • When you reach the page scroll down and on the right hand side, near the bottom of the page;
  • You will find the heading "Comment on an NHS Service".
  • Enter "GP" from the drop down box.
  • Underneath this drop down box add our surgery name or town or post code.
  • Click on find.
  • When you find Smallfield Surgery click on it and this will open up the page for you to complete your feedback.
  • If you do not have access to the internet, or would prefer to complete a paper Friends & Family feedback form, paper copies are available at reception. 

 

We review all feedback as it arrives. This helps us to identify both positive and negative themes in order to congratulate our staff or action issues that require change.

We very much look forward to receiving your feedback.

(Updated September 2015)

 
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